If a dress is not right for the occasion, you have 30 days from the day it is delivered to start a return. The return label is on us.
Before you send anything
- Email support@doventras.com with your order number and the item you want to return.
- We reply within 24 hours with a free prepaid return label and instructions.
- Pack the dress and drop the parcel with the carrier printed on the label.
Please do not mail items back without our label — parcels sent without it cannot be matched to an order.
What we can accept
- Unworn, unwashed items with all tags still attached.
- In the original packaging, with anything that came with the dress (belt, removable straps, spare buttons).
- No restocking fee is charged.
Faulty or wrong item
If the dress arrives damaged or is not what you ordered, send us a photo of the item and the label inside it. We will arrange a replacement or a refund for that item, and the return label is free.
Refund timing
We issue the refund within 5–7 business days after the returns warehouse receives the parcel. Your bank or card issuer then needs another 3–10 business days to show it. For change-of-mind returns the original $7.95 shipping charge is not refunded.
Exchanges
Want another size or color? Tell us in your return email. If it is available we will send the new one once the first is on its way back; if not, you receive a refund.
Cancellations
You can cancel within 24 hours of placing the order by emailing support@doventras.com. After 24 hours the order is already being prepared, so please use the return process instead.
Returns are received at our returns warehouse, 14200 Central Ave, Chino, CA 91710, United States. This address only accepts parcels sent with our return label; it is not a store and does not accept drop-ins.